FAQ_man-reading-with-women-on-couch

Frequently Asked Questions

Replacing your windows and doors doesn’t have to cause even more stress.  We’ve gathered together our most frequently asked questions to help you see what it’s like working with Windura, so you can rest assured that you’re being taken care of.

Schedule an In-Home Consultation


About Windura

Why Windura combo-thumb

We specialize in residential replacement windows and doors.  To help you get the most out of the process, we provide:

 

  1. Premium products we stand behind.  We have worked with our manufacturers for over a decade and bring that experience to you. 
     
  2. Installation methods you can count on.  We take the time to do it right, following the FGIA's InstallationMasters training and certification program, so you don’t have to worry about leaks or waste time and money redoing the work we’ve done. 

  3. A team who treats your home like their own.  Our team is wholly composed of specialists and experts who are full-time employees of Windura - not subcontractors.  This has allowed us to provide a consistent, high-quality experience for our customers for well over 20 years.

Though residential window and door replacement is our core focus, we are also equipped to handle a variety of commercial projects.

Whether you're a contractor seeking the ideal products for your project or a homeowner in need of windows and doors with installation already covered, we're here for you!

 

 

Each installation team is led by an industry-certified technician who teaches our own Windura Installation Process.  After demonstrating proficiency, our technicians move to earn AAMA InstallationMasters® certification, which is designed to teach industry professionals standard practices for the installation of exterior windows and doors.

Our own Dave Stecher is the only certified instructor in the Kansas City region, so you can rest easy knowing our team follows a very specific standard established by AAMA.  This comprehensive certification is based on teaching two specific standards:

  • ASTM E2112 - Standard Practice for Installation of Exterior Windows, Doors, and Skylights

  • AAMA 2410 - Standard Practice for Installation of Windows with an Exterior Flush Fin Over an Existing Window

 

Yes!  We hold a Class A General Contractor license in Johnson County, KS, a Residential Contractor license in Kansas City, MO, and maintain all property and casualty lines of insurance with Cincinnati Insurance Company.

ABSOLUTELY!  We work with some of best local companies in the Kansas City area.  Check out the list we've developed of companies we partner with regularly, customers of ours, and companies we've used personally.  You can find all information at Windura Referrals. 

Be sure to let them know Windura sent you!

 

Our Sales Process

Yes!  Check out our Financing FAQ page to learn more about your options.

 

Yes, we require at least one window or door to start your project!

 

The time varies based upon the number of questions you have and the number of windows and doors you need included in the quote.  That said, most appointments last about an hour.

You can expect our Project Consultants will arrive on time and begin by learning about your needs, ideas, and overall vision for the project.  They’ll take measurements, photos and gather the details for your installation, teach you about The Windura Difference, and help you decide on the best product for your needs.  In most cases, you will receive a detailed line-by-line quote within two business days.

 

Consultations are always absolutely free - with no strings or sales gimmicks attached!

As each replacement window is custom-sized to your home, and the price is a function of overall size, color, glass package, installation type, location, etc., the initial consultation is an essential step to get the process started right.

Once we learn more about what you’re looking for, we are usually able to provide a detailed line-by-line quote within two business days.

Schedule an In-Home Consultation

Window Options

 

Fiberglass is a 21st-century material that provides ease of use, great energy efficiency, and lasting beauty. 

Think of fiberglass as a sort of super-wood. Fiberglass is dimensionally stable (while wood is not), so your replacement windows will not stick, bind or pinch.  Fiberglass can be painted or stained and doesn’t require constant maintenance. 

Add to all that the great energy efficiency of the fiberglass windows we carry, and you have a nearly perfect material for replacing all your home’s old wooden or aluminum windows. 

If you are replacing windows on all four sides of your home, fiberglass is a great choice.  The north side is typically colder; the southern exposure is typically hotter.  Yet all your fiberglass windows will be unaffected by ultraviolet rays, infrared radiation, wind, heat, and water.  Fiberglass, unlike wood, is impervious to water.  If you need strength, long life, and the ability to paint, then fiberglass is the better choice.

Download the Vinyl vs. Fiberglass Window Comparison

Once upon a time, vinyl windows had a terrible reputation.  They were the cheap alternative to aluminum replacement windows, and they were often made with inferior materials. 

Today’s vinyl windows use polyvinyl chloride (PVC), the same tough stuff used in plastic pipes and patio furniture.  Our manufacturing partners provide economical windows that stay clean, hold their shape, and insulate naturally.

If you need to replace an entire home with new windows, vinyl is less expensive than fiberglass.  The color you select (from a more limited palette than fiberglass) goes all the way through each frame and window, so the occasional scratch is invisible.

You still get all the carefree operability of fiberglass, such as tilt windows for easy exterior cleaning, but the cost per window will be lower.

Download the Vinyl vs. Fiberglass Window Comparison

Remember that your home doesn’t have to be all one thing or another.  For grand entrances, the living room, and that breathtaking view out the master bedroom, consider the sophisticated look and high quality of fiberglass. 

For the hall bathroom, laundry room or the children’s bedrooms, vinyl may be a perfect and economical choice.  Also, a special window shape such as a half-round, ellipse, or eyebrow may only be available in one material or another.

To learn all about your modern replacement window options, contact us today.  We would be happy to help you select the right replacement windows for your home and budget.

Schedule an In-Home Consultation

Service Questions

 

Registering your warranty is easy! Check out our dedicated page: Warranty Registration.

Most manufacturers prefer service requests to come directly to their website. Here are the links:


If you have problems or don’t see your brand, feel free to call us. We can talk you through the process and provide you with next steps.

Yes! We offer a lifetime limited warranty on the work we perform.  We call it Happiness. Guaranteed. 

If you're a fine print type of person, the written warranty can be viewed here: Windura Lifetime Limited Installation Warranty.

We are happy to help! First, you might try some tips from our manufacturers:

ProVia:

 

Milgard:

Great question!  It's so important yet simple to maintain your investment in new windows and doors.  Check out our Maintenance Guide. 

Don't worry!  Once you know how the window operates, folding your replacement double hung window is easy. 

 

If you're having trouble locking or closing your double hung window it could be a simple fix.  Try the tips in this video and if they don't work, give us a call!

 

Watch this video on one simple trick to make sure your casement window closes all the way.  Also, a bonus tip if your casement handle becomes loose.

 

When replacement doors are installed into homes that were built 20+ years ago there is always a possibility that expansion and contraction of the framing lumber could make your door a little hard to operate at times.  The good news is that usually these are seasonal changes and shouldn't impact long term operation.

The best advice is to observe the door behavior and take good notes...such as:

  • When was the problem first observed?
  • How frequently does the door operation cause a problem?  
  • Is the operation impacted by weather or changing temperatures?
  • Have there been any modifications to the area around the door (i.e. mudjacking)?
  • Do you notice any drywall cracks in the walls around the area?

Most likely, the door will need to be adjusted by a professional and your notes will help guide the technician towards the most probable solution.  Resolution may include: adjusting screws located in the hinges, using shims and extra long screws, or your door may need to be reset in the opening.

If your door problems continue to persist, just give us a call and we'll be happy to help!

If you're looking to match paint colors for your Marvin windows and doors, here are some of the top choices:

Marvin Paint Formulas for Sherwin Williams

 

Energy Efficiency

The way low emissivity (Low-E) glass works is truly stunning!  Microscopic layers of silver oxide are applied to the glass during the manufacturing process.  They are undetectable to the human eye, and yet have the ability to protect you from hundreds (yup, I said hundreds) of degrees of temperature.  Check out the video to see a demonstration!

 

 

Installation Questions

What is a modified pocket installation_FAQ video thumbnail

 

More Questions?

If you have more questions about our windows and doors, installation process, or working with Windura, we’re happy to help. Fill out the form on this page and we’ll answer any questions you might have within 1 business day.