Frequently Asked Questions

Replacing your windows and doors doesn’t have to cause even more stress. We’ve gathered together our most frequently asked questions to help you see what it’s like working with Windura, so you can rest assured that you’re being taken care of.

About Windura

We specialize in residential replacement windows and doors. To help you get the most out of the process, we provide:

Premium products we stand behind. We have worked with our manufacturers for over a decade and bring that experience to you.
Installation methods you can count on. We take the time to do it right, following the FGIA's InstallationMasters training and certification program, so you don’t have to worry about leaks or waste time and money redoing the work we’ve done.
A team who treats your home like their own. Our team is wholly composed of specialists and experts who are full-time employees of Windura - not subcontractors. This has allowed us to provide a consistent, high-quality experience for our customers for nearly 20 years.

We offer residential window and door replacement only.

Unfortunately, we are not set up to sell products directly to homeowners or contractors.

We have found that we provide the most value when we help with window and door replacement needs from start to finish. That includes ordering the products, installing them the right way, and providing you with tips for keeping them looking great for years to come.

Each installation team is led by an industry-certified technician who teaches our own Windura Installation Process. After demonstrating proficiency, our technicians move to earn AAMA InstallationMasters® certification, which is designed to teach industry professionals standard practices for the installation of exterior windows and doors.

Our own Dave Stecher is the only certified instructor in the Kansas City region, so you can rest easy knowing our team follows a very specific standard established by AAMA. This comprehensive certification is based on teaching two specific standards:

ASTM E2112 - Standard Practice for Installation of Exterior Windows, Doors, and Skylights
AAMA 2410 - Standard Practice for Installation of Windows with an Exterior Flush Fin Over an Existing Window

Yes! We hold a Class A General Contractor license in Johnson County, KS, a Residential Contractor license in Kansas City, MO, and maintain all property and casualty lines of insurance with Cincinnati Insurance Company.

ABSOLUTELY! We work with some of best local companies in the Kansas City area. Check out the list we've developed of companies we partner with regularly, customers of ours, and companies we've used personally. You can find all information at Windura Referrals.

Be sure to let them know Windura sent you!

Our Sales Process

Yes! We work closely with Hearth Financial and can provide easy financing options in just two minutes. Best of all, most of the time funds are available for deposit directly into your account in just 1-3 days.

Yes, we require at least one window or door to start your project!

The time varies based upon the number of questions you have and the number of windows and doors you need included in the quote. That said, most appointments last about an hour.

You can expect our Project Consultants will arrive on time and begin by learning about your needs, ideas, and overall vision for the project. They’ll take measurements, photos and gather the details for your installation, teach you about The Windura Difference, and help you decide on the best product for your needs. In most cases, you will receive a detailed line-by-line quote within two business days.

Consultations are always absolutely free - with no strings or sales gimmicks attached!

As each replacement window is custom-sized to your home, and the price is a function of overall size, color, glass package, installation type, location, etc., the initial consultation is an essential step to get the process started right.

Once we learn more about what you’re looking for, we are usually able to provide a detailed line-by-line quote within two business days.

Window Options

Fiberglass is a 21st-century material that provides ease of use, great energy efficiency, and lasting beauty.

Think of fiberglass as a sort of super-wood. Fiberglass is dimensionally stable (while wood is not), so your replacement windows will not stick, bind or pinch. Fiberglass can be painted or stained and doesn’t require constant maintenance.

Add to all that the great energy efficiency of the fiberglass windows we carry, and you have a nearly perfect material for replacing all your home’s old wooden or aluminum windows.

If you are replacing windows on all four sides of your home, fiberglass is a great choice. The north side is typically colder; the southern exposure is typically hotter. Yet all your fiberglass windows will be unaffected by ultraviolet rays, infrared radiation, wind, heat, and water. Fiberglass, unlike wood, is impervious to water. If you need strength, long life, and the ability to paint, then fiberglass is the better choice.

Once upon a time, vinyl windows had a terrible reputation. They were the cheap alternative to aluminum replacement windows, and they were often made with inferior materials.

Today’s vinyl windows use polyvinyl chloride (PVC), the same tough stuff used in plastic pipes and patio furniture. Our manufacturing partners provide economical windows that stay clean, hold their shape, and insulate naturally.

If you need to replace an entire home with new windows, vinyl is less expensive than fiberglass. The color you select (from a more limited palette than fiberglass) goes all the way through each frame and window, so the occasional scratch is invisible.

You still get all the carefree operability of fiberglass, such as tilt windows for easy exterior cleaning, but the cost per window will be lower.

Remember that your home doesn’t have to be all one thing or another. For grand entrances, the living room, and that breathtaking view out the master bedroom, consider the sophisticated look and high quality of fiberglass.

For the hall bathroom, laundry room or the children’s bedrooms, vinyl may be a perfect and economical choice. Also, a special window shape such as a half-round, ellipse, or eyebrow may only be available in one material or another.

To learn all about your modern replacement window options, contact us today. We would be happy to help you select the right replacement windows for your home and budget.

Service

Registering your warranty is easy! Check out our dedicated page: Warranty Registration.

Most manufacturers prefer service requests to come directly to their website. Here are the links:

If you have problems or don’t see your brand, feel free to call us. We can talk you through the process and provide you with next steps.

Yes, we offer a 2 year warranty on the work we perform. The written warranty can be viewed here: https://www.windura.com/windura-warranty

We are happy to help! First, you might try some tips from our manufacturers:

ProVia:

Milgard:

Read what our manufacturers have to say about maintaining your investment:

Energy Efficiency

The way low emissivity (Low-E) glass works is truly stunning! Microscopic layers of silver oxide are applied to the glass during the manufacturing process. They are undetectable to the human eye, and yet have the ability to protect you from hundreds (yup, I said hundreds) of degrees of temperature. Check out the video to see a demonstration!

Frequently Asked Questions

About Windura

Our Sales Process

Window Options

Service

Energy Efficiency

Installation Questions

More Questions?

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